CiGen RPA Intelligent Automation Australia.pdf

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Top 6 Robotic
Process
Automation
BEST PRACTICES FOR MAXIMUM GAIN
Are you still wondering whether
implementing robotic process
automation is the right decision
for your company?
WHERE DOES RPA
CURRENTLY STAND?
Worldwide use of robotic process automation has
led to significant, positive impacts on business
productivity. According to Deloitte, RPA has
become a “top priority for global business service
leaders” across the industry landscape. Sectors
such as banking, insurance and financial services
have led the charge with their uptake of RPA to
date, followed by manufacturing, utilities,
mining, hospitality and FMCG, to name a few.
With its non-intrusive and flexible architecture,
an automation scope that encompasses such a wide
range of applications and business processes, and
its ability to facilitate better management of the
changing labour market, robotic process automation
has become more than merely a viable option.
CiGen’s Leigh Pullen states that in order
to tap into the vast potential of
robotics, it is essential to begin an RPA
implementation with those business
processes that are best suited for
automation.
1. SELECT THE
PROCESSES TO BE
AUTOMATED WISELY
Selection should be made based on
criteria such as:
Mature, stable processes - processes
that are stable, predictable and well
documented, with operation costs that
are consistent and well defined
Low exception rates - low rate of
variable outcomes that would otherwise
require complex human intervention
Measurable savings - cost savings
and/or benefits gained can typically
be expressed in terms of greater
accuracy, faster response times, lower
cost base, etc.
High volume / high frequency - these
processes often provide a faster ROI
2. UNDERSTAND THE
HUMAN RESOURCES
REQUIRED TO BUILD
YOUR AUTOMATION
PROJECTS
People are at the heart of any
successful, sustainable robotic process
automation program. There is no “one size
fits all” approach to building an RPA
team, so taking the time to evaluate your
options is key. Will you look to build
your team from internal talent, who may
have an existing knowledge of business
processes and ideal automation
opportunities?
Do you prefer to hit the ground running
by working with a specialised RPA
consultancy, who can build, implement and
manage the automation projects for you?
Or perhaps a blend of both, where your
internal Centre of Excellence is
initially guided and trained by an RPA
consultancy, before taking full control
themselves? Answering these questions at
the beginning of your automation journey
will help drive a more successful
outcome.

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