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Continuous
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Improvement
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Continuous
Permanent
Improvement
Arun Hariharan
Forewords by Mikel J. Harry, PhD
and Dr. Kewal K. Nohria
ASQ Quality Press
Milwaukee, Wisconsin
American Society for Quality, Quality Press, Milwaukee 53203
© 2014 by ASQ
All rights reserved. Published 2014
Printed in the United States of America
20 19 18 17 16 15 14
5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Hariharan, Arun.
Continuous permanent improvement / Arun Hariharan ; forewords by Mikel J. Harry,
Ph.D. and Dr. Kewal K. Nohria.
pages cm
Includes bibliographical references and index.
ISBN 978-0-87389-886-7 (hardcover : alk. paper)
1. Total quality management. 2. Organizational effectiveness. 3. Quality assurance.
4. Success in business. I. Title.
HD62.15.H365 2014
658.4'013—dc23
ISBN 978-0-87389-886-7
No part of this book may be reproduced in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written permission
of the publisher.
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Managing Editor: Paul Daniel O’Mara
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ASQ Mission: The American Society for Quality advances individual, organizational,
and community excellence worldwide through learning, quality improvement, and
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To place orders or to request ASQ membership information, call 800-248-1946. Visit our
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Printed on acid-free paper
2014010125
To my parents Lakshmi and N. A. Hariharan,
my wife Bhuvana, our children Lakshmi and Srihari,
and to all the quality masters.

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