Process Flow.pdf

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Process Flow , Mechanical
Process Flow, Mechanical
Applicable for W890
Contents
1
2
3
Process Flow.................................................................................................................2
Process Description....................................................................................................3
Revision History
...........................................................................................................4
1209-0964 Rev 1
©
Sony Ericsson Mobile Communications AB
1209-0964
Process Flow
,
Mechanical
1 Process Flow
Unit in
No Trouble
Found or
Software
Fault
Determine
Fault
Liquid Intrusion Control
Reject for
Customer Abuse
Hardware
Fault Found
Fault not repairable on this level
or cause of failure not found
Trouble Shoot
Fault not repairable on this level
Repair
Upgrade Software
to Latest Revision
if Needed
Update Label if
Needed
Test
Fail
Pass
Next Repair Level
Unit Out
1209-0964 Rev 1
©
Sony Ericsson Mobile Communications AB
2(4)
Process Flow
,
Mechanical
2 Process Description
Box
Unit in
Determine Fault
Reference
Process the phone according to local requirements.
Test Instruction, Mechanical
Determine if the phone is faulty or not, and try to confirm the
customer’s complaint. Only perform those tests necessary to
confirm the failure.
If a hardware fault is found, or a hardware and software fault is
found, then continue with
Trouble Shoot.
If only a software fault is found, then continue with
Upgrade
Software to Latest Revision, Test,
and
Unit Out.
Report as
SW upgrade.
If no hardware or software fault is found, then continue with
Upgrade Software to Latest Revision, Test,
and
Unit Out.
Report as
No Trouble Found, NTF.
If liquid intrusion or other abuse is found, then continue with
Reject
for Customer Abuse.
Test Instruction, Mechanical
If liquid intrusion or abuse is found, then reject the product
according to local requirements.
Trouble Shooting Guide, Mechanical
Determine the cause of the failure. Trouble-shoot the phone
according to the guide for the most common faults.
Working Instruction, Mechanical
Repair the faulty phone according to instructions.
Product Change Survey, Mechanical
Perform any mandatory repairs.
Test Instruction, Mechanical
Upgrade the software to the latest revision if needed.
Working Instruction Mechanical
Print and apply a new label if needed.
Test Instruction, Mechanical
Perform all tests as described in the instruction.
Process and package the phone according to local requirements.
If the cause of the failure cannot be found or a unit is not repairable
at this level, then escalate the phone to the next repair level, or
return it to the customer at the customer’s request.
Report as
Escalate.
Reject for Customer
Abuse
Trouble Shoot
Repair
Upgrade Software to
Latest Revision if
Needed
Update Label if Needed
Test
Unit Out
Next Repair Level
1209-0964 Rev 1
©
Sony Ericsson Mobile Communications AB
3(4)
Process Flow
,
Mechanical
3 Revision History
Rev
1
Date
2008-02-20
Changes / Comments
Initial Release
1209-0964 Rev 1
©
Sony Ericsson Mobile Communications AB
4(4)

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