CSB-1269-3-Cannot charge.pdf

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MOTOROLA UK
REDWOOD
CROCKFORD LANE
CHINEHAM BUSINESS PARK
CHINEHAM
BASINGSTOKE
UNITED KINGDOM RG24 8WQ
CSB-1269-3
Country : UK
Date : 4/9/2007
APC : F77
Repair Level : 3
Title
Model Effected
W220 - GSM - Cannot charge
W220
PROBLEM
Service is aware of an issue identified in W220 MOL analysis. The customer complaint that the phone cannot be charged normally. This
issue is caused by charge circuit component U306 failed. U306 is Current limited load switch, made by AnalogicTECH, part name:
AAT4610AIJS. Vendor analysis result is that the part was damaged by electrical overstress.
Exposed die surface with arrow highlighting the location of top-metal damage
SOLUTION
CMCS factory keep improving the ESD protection in manufacture line.
FIELD SERVICE ACTION
When W220 handsets returned to service center with the customer complaint of 'Cannot charge', please verify the phone first and
exclude the possibility of charger damaged and Can't fully charge issue (BJCCFSB2006-383), then measure the voltage of charging
circuit after charger pluged in.
If the volatage of the Pin 3 of U306 is high, but the voltage of Pin 5 of U306 is low, then the U306 is failed. U306 part number is
SA04610J220.
If not, please perform the normal troubleshooting procedure.
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18/04/2007
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Charging Cricuit Signal Flow
Charging Circuit Schematic
Service Inventory
N/A
CALL CENTER ACTION
User complaint of 'Can not charge' on W220 may be caused by charge circuit component U306 failed due to EOS. The factory has
implemented actions to reduce the EOS possibility in manufacture line.
When a customer contact the Motorola Call Center, with customer complaint of 'cannot charge' on W220 handset, then tell the
customer to bring the handsets to Motorola certified service center for repair.
SERVICE ENTRY CODE
Global Service Codes
Complaint Code:
CHG01 - Charging - Does Not Charge
Problem Found Code: CHG01 - Charging - Does Not Charge
Reference Designator:PCB - Circuit Board
Repair Code:
REP06 - Replace Electrical Part - CSB/ FSB
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18/04/2007
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If applicable, note this bulletin number on warranty claim forms and make necessary changes to service manuals.2007-110
© Copyright 2007 Motorola Inc. All Rights Reserved.
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